Terms of Service

These Terms of Service govern your use of the website, text messages, and fleet portal of Nampa Quick Lube ("we", "us"). By accessing or using them, you agree to be bound by these terms.

Service Description

We provide vehicle maintenance and repair services. Our online platform supports that work, including scheduling, estimate approvals, inspections, invoicing, maintenance reminders, text messages, and a fleet portal for fleet account management.

Account Responsibilities

When using the platform, you agree to:

• Provide accurate and complete information when creating your account.
• Maintain the security of your password and account credentials.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to any part of the platform or its related systems.
• Interfere with or disrupt the platform or servers connected to it.
• Upload malicious code, viruses, or any other harmful content.
• Use the platform to send unsolicited commercial messages (spam).

Text Messaging (SMS) Program

Program name: Nampa Quick Lube Vehicle Service Texts. Nampa Quick Lube ("we", "us") sends text messages about your vehicle and its service.

What we send

• vehicle-service updates, such as when your vehicle is ready for pickup;
• estimates and invoices, with a link to view them;
• appointment reminders;
• maintenance reminders when your vehicle is due for service;
• after your service, a request to review your visit, with a link;
• replies when you text us;
• once, when you type your number on the sign-up page linked from your invoice, a text asking you to reply Y to confirm the number is yours, and a short answer to your reply.

How you opt in

We ask before we text you. When you check in or call us, we ask whether we can text you at your mobile number, separately from email, and record your answer. Or you can check the optional "Text me about my car" box on our website's coupon form; it is never checked for you. Your invoice may also carry a QR code and a short link to a sign-up page for that visit, with the same optional "Text me about my car" box, never checked for you. If we have no mobile number for you, typing one there sends that number one text asking you to reply Y; we save the number, and your answer to the box, only once you reply Y, and if you don't, we save nothing. When you agree, we send a text confirming it, with a link to these terms. If you text us first, we reply to your messages. Agreeing to receive texts is not a condition of any purchase or service.

Information we collect

• your mobile phone number;
• the texts we send you and the texts you send us, with their date, time and delivery status;
• your consent record: whether you agreed to texts, when and how, and who at the shop recorded it, or the website form you submitted, with its date, time and page, and your IP address when the website provides it, or the invoice sign-up page you used, with the invoice, the date and time you submitted it, your IP address and, for a number you typed there, your Y reply;
• your requests to opt out, whether by text or by asking our staff, and to opt back in by text.

How we use it

We use this information only to send the texts described above, to answer your messages, to keep a record of your consent, and to honor your requests to opt out or opt back in.

Sharing

Your mobile number, opt-in data and consent are never shared, sold or rented to third parties for marketing or promotional purposes. We share your number and the content of our texts only with the service providers that deliver them (Microsoft Azure Communication Services and the wireless carriers), and only to deliver them.

Message frequency and costs

Message frequency varies with your visits and your vehicle's service schedule. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Help and opting out

• Reply HELP for help, or call us at (208) 461-2020.
• Reply STOP to opt out at any time. After that our service number sends no more texts to yours, apart from confirming your opt-out, until you reply START.
• Reply START to opt back in.

Promotional Texts (Deals)

Nampa Quick Lube sends deals texts (coupons and specials, and a reminder before a coupon you claimed expires) only if you checked the "Text me deals" box on our website. It is a separate program from the vehicle service texts above, and agreeing to one is not agreeing to the other. Once that program starts, we send up to 4 messages a month.

When you sign up, we send one text confirming it.

Our coupon form also has the optional "Text me my coupons" box. It is never checked for you. Checking it lets us send you one text with the coupons you claimed, right after you claim. It is not a sign-up for recurring texts.

The sign-up page linked from your invoice has the same kind of optional "Text me my coupon" box, never checked for you: checking it lets us send you one text with the coupon you get there, right after you get it. When the shop offers one, that coupon is given for confirming the phone number we have for you or adding one, whether or not you agree to any texts; it is never given for agreeing to texts.

We send the coupon text only between 8 a.m. and 8 p.m. Asked for outside those hours, it is not sent, then or later: your coupon is still on the page, and in your email when we have it.

Deals texts and the coupon text come from our deals number, a separate Nampa Quick Lube number from our service number. Reply STOP to our deals number to end its texts (deals texts and the coupon text) only; a STOP to our service number ends service texts only. Reply HELP to either number for help. Agreeing to promotional texts is not a condition of any purchase. Msg & data rates may apply.

As with our other texts, your mobile number, opt-in data and consent are never shared, sold or rented to third parties for marketing or promotional purposes.

Email

We email estimates, invoices, and other messages about work you have asked us to do. We send maintenance reminder emails only if you have agreed to them, and each one includes an unsubscribe link.

We also send coupon and offer emails: the coupons you claim, and a reminder before they expire. Each one has an unsubscribe link that stops coupon and offer emails only. Invoices, estimates and the maintenance reminders you agreed to still come.

Payment Terms

Fleet accounts may store card-on-file details securely through Stripe for billing purposes. By storing a card on file, you agree to Stripe's terms of service. Fleet accounts may be billed according to the terms of their fleet contract, including periodic billing cycles.

The shop reserves the right to set pricing, payment terms, and billing schedules. Any disputes regarding charges should be directed to the shop.

Intellectual Property

The platform, including its design, features, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the platform without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the platform.

The platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or secure at all times. Service availability depends on third-party providers and network conditions.

Termination

We may suspend or terminate your access to the platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the platform ceases immediately. Data retention after termination is subject to our Privacy Policy and any applicable legal requirements.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which the shop operates, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated terms.

Contact

If you have questions about these Terms of Service, please contact us: