Privacy Policy

This Privacy Policy describes how Nampa Quick Lube ("we", "us") collects, uses, and protects your information when you do business with us, including through our website, text messages, and fleet portal.

Information We Collect

We collect information necessary to provide shop management and fleet services:

• Customer information: Name, email address, phone number, and mailing address.
• Vehicle data: Year, make, model, VIN, license plate, mileage, and service history.
• Payment information: Card-on-file details for fleet billing are stored securely through Stripe. We do not store credit card numbers on our servers.
• Communication records: The emails and text messages we send you and the texts you send us, and your consent to receive them. The Text Messaging (SMS) Program section below describes the text records in detail.
• Coupon claims: What you enter on our website's coupon form: your name, phone number and email address, and which boxes you checked. We also keep a record of each claim and of each coupon text and email we send you. These are kept in the shop's system.
• Invoice sign-ups: When you use the sign-up page linked from your invoice: which boxes you checked, when you submitted it and your IP address, and, if you typed a phone number, that number and your Y reply to the text confirming it.
• Fleet account data: Fleet company information, user accounts, vehicle assignments, contracts, and billing history.

Third-Party Services

We use the following third-party services to operate the platform:

• Azure Communication Services: For sending email and sending and receiving text messages. It receives your phone number or email address and the message content only to deliver them.
• Stripe: For securely storing card-on-file details used in fleet billing. Stripe's privacy policy governs the handling of payment data.
• Azure Blob Storage: For storing uploaded files such as signed contracts, inspection photos, and generated documents.
• Azure Application Insights: For monitoring application performance and error tracking.

Cookies

We use the following cookies to operate the platform:

• __Host-session (https deployments) / __session (http / local): Authentication session cookie for shop users. Expires after 24 hours.
• __Host-fleet_session (https deployments) / __fleet_session (http / local): Authentication session cookie for fleet portal users. Expires after 24 hours.
• __csrf: Cross-site request forgery protection cookie. Expires at the end of the browser session.

All cookies are HTTP-only and secured in production. We do not use tracking cookies or third-party advertising cookies.

Text Messaging (SMS) Program

Program name: Nampa Quick Lube Vehicle Service Texts. Nampa Quick Lube ("we", "us") sends text messages about your vehicle and its service.

What we send

• vehicle-service updates, such as when your vehicle is ready for pickup;
• estimates and invoices, with a link to view them;
• appointment reminders;
• maintenance reminders when your vehicle is due for service;
• after your service, a request to review your visit, with a link;
• replies when you text us;
• once, when you type your number on the sign-up page linked from your invoice, a text asking you to reply Y to confirm the number is yours, and a short answer to your reply.

How you opt in

We ask before we text you. When you check in or call us, we ask whether we can text you at your mobile number, separately from email, and record your answer. Or you can check the optional "Text me about my car" box on our website's coupon form; it is never checked for you. Your invoice may also carry a QR code and a short link to a sign-up page for that visit, with the same optional "Text me about my car" box, never checked for you. If we have no mobile number for you, typing one there sends that number one text asking you to reply Y; we save the number, and your answer to the box, only once you reply Y, and if you don't, we save nothing. When you agree, we send a text confirming it, with a link to these terms. If you text us first, we reply to your messages. Agreeing to receive texts is not a condition of any purchase or service.

Information we collect

• your mobile phone number;
• the texts we send you and the texts you send us, with their date, time and delivery status;
• your consent record: whether you agreed to texts, when and how, and who at the shop recorded it, or the website form you submitted, with its date, time and page, and your IP address when the website provides it, or the invoice sign-up page you used, with the invoice, the date and time you submitted it, your IP address and, for a number you typed there, your Y reply;
• your requests to opt out, whether by text or by asking our staff, and to opt back in by text.

How we use it

We use this information only to send the texts described above, to answer your messages, to keep a record of your consent, and to honor your requests to opt out or opt back in.

Sharing

Your mobile number, opt-in data and consent are never shared, sold or rented to third parties for marketing or promotional purposes. We share your number and the content of our texts only with the service providers that deliver them (Microsoft Azure Communication Services and the wireless carriers), and only to deliver them.

Message frequency and costs

Message frequency varies with your visits and your vehicle's service schedule. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Help and opting out

• Reply HELP for help, or call us at (208) 461-2020.
• Reply STOP to opt out at any time. After that our service number sends no more texts to yours, apart from confirming your opt-out, until you reply START.
• Reply START to opt back in.

Promotional Texts (Deals)

Nampa Quick Lube sends deals texts (coupons and specials, and a reminder before a coupon you claimed expires) only if you checked the "Text me deals" box on our website. It is a separate program from the vehicle service texts above, and agreeing to one is not agreeing to the other. Once that program starts, we send up to 4 messages a month.

When you sign up, we send one text confirming it.

Our coupon form also has the optional "Text me my coupons" box. It is never checked for you. Checking it lets us send you one text with the coupons you claimed, right after you claim. It is not a sign-up for recurring texts.

The sign-up page linked from your invoice has the same kind of optional "Text me my coupon" box, never checked for you: checking it lets us send you one text with the coupon you get there, right after you get it. When the shop offers one, that coupon is given for confirming the phone number we have for you or adding one, whether or not you agree to any texts; it is never given for agreeing to texts.

We send the coupon text only between 8 a.m. and 8 p.m. Asked for outside those hours, it is not sent, then or later: your coupon is still on the page, and in your email when we have it.

Deals texts and the coupon text come from our deals number, a separate Nampa Quick Lube number from our service number. Reply STOP to our deals number to end its texts (deals texts and the coupon text) only; a STOP to our service number ends service texts only. Reply HELP to either number for help. Agreeing to promotional texts is not a condition of any purchase. Msg & data rates may apply.

As with our other texts, your mobile number, opt-in data and consent are never shared, sold or rented to third parties for marketing or promotional purposes.

Email

We email estimates, invoices, and other messages about work you have asked us to do. We send maintenance reminder emails only if you have agreed to them, and each one includes an unsubscribe link.

We also send coupon and offer emails: the coupons you claim, and a reminder before they expire. Each one has an unsubscribe link that stops coupon and offer emails only. Invoices, estimates and the maintenance reminders you agreed to still come.

Fleet Portal Data Sharing

When a vehicle is associated with a fleet account, service history, inspection reports, invoices, and billing information for that vehicle are shared with authorized fleet account users. Fleet administrators can view and manage data for all vehicles assigned to their fleet.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements.

To exercise any of these rights, please contact the shop directly.

Data Retention and Security

We retain customer and vehicle data for as long as needed to provide services and comply with legal obligations. Service history is retained to support warranty claims and maintenance tracking.

We protect your data through:

• HTTPS encryption for all data in transit
• Bcrypt password hashing for user credentials
• HTTP-only, secure session cookies
• CSRF protection on all form submissions
• Role-based access controls for shop and fleet users

Children's Privacy

This platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or your data, please contact us: